Shipping & Delivery
... Because every treasure tells a story
All orders are shipped from The Netherlands via the PostNL services. We are using recycled packaging and a small amount of plastic tape for packaging. However we are aiming to transition to a more eco friendly solution.
Wanderlust Vintage is currently shipping to these countries Australia, Austria, Andorra, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy,Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Russia, Slovenia, Slovakia, South Korea, Spain, Sweden, United Kingdom, United States, Taiwan.
If you cannot see your country above please contact us at email@example.com for a shipping quote.
We aim to post your order within 3-4 working days of receiving the payment. Please note that if you place an order on a Friday, your order may not be shipped until the following Monday. A tracking number will be provided upon shipment.
If you want express delivery parcels, it will be on your own cost. So if you do please contact firstname.lastname@example.org
TRACKING YOUR ORDER
Orders will be shipped through the PostNL, DPD or DHL Services and tracking information will be provided when your order has been fulfilled. You will be able to track your package on the:
PostNL website: https://www.postnl.nl/ and entering the tracking number provided.
DPD Website: https://www.dpd.com/nl/en/receiving/ and entering the tracking number provided.
DHL website: https://www.dhlparcel.nl/en/consumer/track-and-trace and entering the number provided.
Wanderlust Vintage is not responsible for any items lost or damaged by the post. Post times are estimated and may arrive later than expected in some cases.
Due to the pandemic we are experiencing a delay in our parcels arriving to your destination. If you have any questions about your parcel please contact us and we’ll do our best to help.
CUSTOMS AND IMPORT DUTIES
Customs or import duties may be levied on international orders by the recipient country. Wanderlust Vintage have no control over these charges or how long customs clearance may take. Customs policies vary widely from country to country; you may wish to contact your local customs office for further information.
This is worldwide and now includes United Kingdom since January 1st, 2021. All orders sent to these countries are subject to Import Tax, Custom Fees and may be subject to a handling fee from the parcel company.
The taxation for a countries depends on the local GST/VAT, as well as the item category and its declared value. Wanderlust Vintage advise you to check what is your local rate before any purchase.
Wanderlust Vintage is not liable for any import charges. Also cannot be held responsible for items delayed, lost or damaged in transit. If you're unsure we're happy to help you find out.
REFUNDS AND EXCHANGES
Wanderlust Vintage do not accept returns, exchanges or cancellations. But please contact me at email@example.com if you have any problems with your order.
If we agree on a store credit or exchange, the costs of shipping in both direction are your responsibility.
The items must be shipped back to Wanderlust Vintage on the day after the day you receive the goods so that we receive them within 14 days.
The risk of damage or loss of goods in transit is borne by you, or any third party you use to return the items so please consider insurance to cover this risk.
If we, from both sides agreed on a return of your item(s), you will be refunded in the same manner as your payment, within 14 days of your request to withdraw, and on receipt of the returned goods if the item is not as described. Other reasons for return will result in a store credit rather than a refund.
Wanderlust Vintage cannot take responsibility for any loss you bear due to currency exchange fluctuations between the date of your payment and your refund.
Little Note About Vintage & Antique Clothing:
Please keep bearing in mind that, unless otherwise stated, this item is pre-worn, pre-loved, and has has had a previous lifetime , or even several. As such, some wear consistent with the item's age should be expected, and extra care should be taken in wear and storage. Wanderlust Vintage take great care to describe items accurately, and any specific issues. If you would like additional details or photos of any of the listed items please ask before purchasing.